Busiest month on record for emergency call-outs for Sunderland hydraulics business HOS

16 Aug 2022

Distributor member Hydraulic & Offshore Supplies (HOS), a hydraulics company based in Sunderland for over 30 years have experienced their busiest month on record for emergency call-outs as their technicians and engineers responded to requests from new and existing clients.

Having recently installed new software on their website to enable visitors to chat with their team out of ‘normal’ working hours, this has increased the number of enquiries for their emergency services.

A recent request from a north east manufacturing company came as they experienced a hydraulic fault which had caused their whole production line to stop.  With the help of the experienced HOS team, the technicians were able to quickly respond, visit the site and get the production line back up and running within two hours of initial contact being made.

HOS managing director, Don Fenwick, commenting on the recent surge in call-outs said, ‘We often see a slight increase in emergency call-out requests during the summer shutdown periods, however, July was unprecedented for us.  If a production line is halted for whatever reason, that is costing our client potentially hundreds or thousands of pounds per day therefore it’s essential to get a response quickly and professionally. Our 24/7 call out service and contact details are readily available via our website and with our new chat software, it’s made it a lot easier for our clients to get in touch quickly and ultimately, for our teams to respond to their needs rapidly.

Our customers realise that we’re not just a stockist and distributor of fluid power materials, we provide complete package services from project specifications, installation, flushing and testing of equipment.  By providing a more comprehensive service and of course, having so many years experience under our belts, current and potential clients can be assured that our knowledge and experience is second to none.”

The company provides fluid power solutions to local, national and international clients, having recently became part of the R&G Fluid Power group of companies, they have their sights firmly set on future expansion. From their workshop in Sunderland’s riverside, they not only hold thousands of stock items but also provide installation, servicing and breakdown services to various sectors across the north east including subsea, oil and gas, renewables and automotive.