Basingstoke Branch Manager – Tom Parker Ltd


Job title: Basingstoke Branch Manager
Company: Tom Parker Ltd
Location: Parker House, Goat Lane, Basingstoke RG21 7Q
Reports to: UK Sales Manager / Sales Director
Direct reports: Branch team
Contract: Full-time, permanent
Hours: Monday to Friday, aligned to trade counter hours (currently 08:30 am–17:00 pm)
Start: As soon as possible, with a structured handover before December 2026 retirement of present Branch Manager
Salary: Competitive, depending on experience, plus benefits

About the role

The Branch Manager manages the Basingstoke site of Tom Parker Ltd: the trade counter, stores, workshop, people and standards.

You will be accountable for customer service, stock accuracy, workshop output, a safe, tidy site and for expanding branch sales with the support of the Preston, Lancashire based HQ and Tom Parker Ltd.’s national sales team.

Key responsibilities

Leadership and people

  • Lead the branch team so that the trade counter, stores and workshop are covered throughout opening hours.
  • Set priorities, coach the team, deal promptly with performance and drive sales growth.
  • Manage health and safety on site. Keep the workshop and stores safe and tidy in line with HSE regulations and company policy.
  • Be the first point of escalation and liaise with Preston HQ where needed (accounts, quality, purchasing, marketing, despatch).

Customers and trade counter

  • Provide an excellent trade counter service: identify the right product or assembly and complete the sale.
  • Process credit-account and cash/card transactions accurately.
  • Handle technical enquiries with a practical engineering mindset and work with specialists when the job needs it.
  • Build repeat custom from local OEMs, resellers, maintenance teams and walk-in trade.

Stores, inventory and workshop

  • Make sure goods-in, picking, packing, stocktakes and system accuracy are done properly.
  • Ensure hydraulic, pneumatic and industrial assemblies meet industry-accepted standards, regulations and company quality procedures.
  • Meet deadlines and complete the right documentation.

Commercial and administration

  • Deliver agreed branch targets for sales, service, stock accuracy and cost control.
  • Use internal systems confidently (stock, sales, customer records) and learn new platforms as required.
  • Ensure a high-quality customer experience.

What we need from you

Essential

  • Proven experience leading a small operational team in trade, merchant, industrial distribution, stores or workshop or transferable leadership skills from a similar role.
  • Willingness to work in the team as well as manage it.
  • Clear communication with customers and colleagues.
  • Computer literate (Microsoft Office) and competent with business systems (stock, sales orders, email, reporting).
  • Experience in engineering, industrial or fluid-power sectors, with the confidence to give practical technical advice and handle complaints or escalation.

Desirable

  • Pneumatics, hydraulics, hose assembly or similar industrial product knowledge.
  • Stock or service-level accountability for a branch or department.
  • First aid or health and safety qualifications; ISO 9001 exposure.

What we offer

  • An established site and team inside a stable, family business operating for more than 50 years.
  • A comprehensive handover with the retiring manager.
  • Competitive salary and benefits (confirmed at offer) and supplier product training if required.
  • Support from Preston HQ, Tom Parker Ltd.’s national sales team and long-standing global market-leading suppliers.
  • Benefits including private healthcare and a pension scheme.

How to apply

Email your CV and a covering letter to jobs@tom-parker.co.uk quoting “Basingstoke Branch Manager”. Applications are reviewed as they arrive.

No agencies please.