Warehouse / Trade Counter Assistant

 Hyphose Limited is an ISO 9001:2015 and MOD approved company, founded in 1980, with branches in POOLE, SOUTHAMPTON and PORTSMOUTH, as well as a fleet of mobile ON-SITE REPAIR SERVICE VANS spanning the South coast of England. We have over 40 years trading experience and operate within industry sectors, ranging from the Ministry of Defense, marine, agricultural, construction, food and plant, as well as installing, designing and repairing hydraulics on all leading brands of machinery and equipment.

As part of the R&G Fluid Power Group, a £52 million per year turnover group who employ over 400 staff nationally, we are passionate about delivering outstanding customer service, backed up by and supported by probably the largest stock holding of fluid power products in the UK.

All the branches have well established ParkerStore trade counters, where hose assemblies are made on a while you wait basis. ParkerStore has over 1,000 locations worldwide and is the latest concept in marketing the Parker range of hydraulic and pneumatic products. The Parker products are situated out with the customer and show the latest Parker technology in the air and fluid power industry.

About the Position

We have a fantastic opportunity to expand our team by looking for 2 additional Warehouse / Trade Counter Assistants for our Poole and Portsmouth Branches.

Main Duties:

  • Providing an over the counter service to our customers promptly and efficiently
  • Making hose assemblies for the customer’s needs either over the counter or via email/telephone enquiries
  • Front of house trade counter – assisting with trade and retail customers – face to face
  • Provide excellent customer service
  • Clearing goods in and making sure stock orders are put into the warehouse correctly and efficiently
  • Answering the telephone and dealing with enquiries
  • Proactively speaking with customers and informing them of any amendments to their original requirements
  • Processing Sales order via email and over the phone onto our system
  • Ensuring all stock levels are kept up to date
  • Ensure all correct stock is ordered when requested
  • Assisting the Management team when called upon
  • Working with your colleagues to ensure all day-to-day activities are completed
  • Liaising with suppliers to ensure smooth running of purchase orders. Making sure they are running to the timeframe given
  • Take cash and card payments
  • Managing customer accounts

What we need from you:

  • Hardworking
  • Adaptable
  • Punctual
  • Reliable and trustworthy
  • Enjoy working with customers and colleagues
  • Good attention to detail

What we can offer you:

  • Salary based on experience
  • Career development and support
  • Monday to Friday working
  • Full time, permanent contract
  • Company pension scheme
  • Friendly working environment
  • Onsite parking


An interest or experience within the fluid power industry would be useful, as would experience of working within a trade counter environment. But these are not essential. The right attitude to customers, great telephone manner, computer literate, good time keeping skills and having a good team work ethic are the most important attributes/skills that we look for when employing a new member of staff to our business.


No agencies please.